Frequently Asked Questions

1. Do you offer international shipping and how long will it take to receive my order

?

For information about Shipping and handling, please visit our Shipping And Handling page.

2. What is your return policy?

For concerns about our return policy, please visit our Refund Policy page.

3. Are your products safe for all pets?

We carefully select products that are safe and high-quality. However, we highly recommend to always read product descriptions.

4. What payment methods do you accept?

We accept all major credit cards and PayPal. You can view the full list at checkout.

5. Do you offer discounts or promotions?

Yes, we frequently have sales and promotions. Sign up for our newsletter to stay updated on the latest deals!

6. Can I modify or cancel my order?

If your order hasn’t been processed yet, we may be able to modify or cancel it. Please contact us as soon as possible.

7. How can I contact customer support?

You can reach us via email at info@tiervetstore.com, or through our live chat during business hours. We’re here to help!